New customers get 10% off plants for purchase on plants over $100, use code: Welcome10 ......... Contact us: succulentsdelight@gmail.com; Wechat: succulentsdelight
New customers get 10% off plants for purchase on plants over $100, use code: Welcome10 ......... Contact us: succulentsdelight@gmail.com; Wechat: succulentsdelight
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Shipping Information 邮寄信息

Plant Shipping  植物邮寄

Dispatch 

  • To ensure plants arrive as healthy as possible, we need to dry the roots before posting. To do this, all orders will be dispatched once a week each Monday or Tuesday, to allow the roots to dry during the weekend.
  • This will also reduce the risk for the plants to stay in the Post Office for the weekend.
  • Cut off time for weekly orders is 11am each Friday, dispatch will be the following Monday or Tuesday. We will however try to accommodate orders received after this cut off time to the extent possible.
  • If you missed this cut off time and we can't accommodate your order, your order will be dispatched the following Monday/Tuesday
  • You are welcome to make additional purchase before the cut-off day to make full use of the postage paid. To do this, simply purchase the additional plants with “Local Pickup” (so additional postage won’t be charged), and we will send all the plants to you together.

发货

  • 为了确保植物健康到达,我们需要在干燥根部。为此,所有订单将在每周周一或者周二发出。这也将减少植物留在邮局度过周末的风险。
  • 每周订单的截止时间是每周五上午11 点,将在下周一或周二发出。如果您错过了这个截止时间我们会尽可能尽快发出,如果赶不上这一周发货的订单我们将在下一个星期一/星期二发货
  • 欢迎您在截止日前加购其他植物,以充分利用已支付的邮资。为此,只需购买额外的植物与"本地取件"(所以额外的邮资将不收取),我们将发送所有的植物一起。

Postage 

  • We will be shipping by Australian EXPRESS POST ONLY for live plants.
  • Estimated postage:

Parcel weight

Plants

Postage

Estimated arrival time

Up to 500g

Around 8 small plants

$11.98

NSW: next business day

VIC, QLD & SA main cities: next business day

VIC, QLD & SA: 2-3 business days

*Delays may happen.

Up to 1kg

Around 15 plants

$15.98

Up to 3kg

More than 15 plants

$19.75

  • Tracking will be updated.
  • Our responsibility ends after we post the parcel, we are not responsible for any fault from Australian Post, including delay or lost of parcel.
  • Australian Post will only cover up to $100 for any lost parcel, if your order is over $100, you may consider insurance or signature on delivery can be requested - extra fees required by AusPost. Please contact us if you would like to purchase insurance.
  • Strictly we cannot post live plants to Tasmania, WA or NA due to state quarantine regulations.
  • If your parcel gets damaged, or lost, please contact us by email (succulentsdelight@gmail.com) within 3 days after receiving your parcel.

邮费

  • 所有多肉植物只走澳洲邮政特快服务
  • 预估邮费:

包裹重量

植物数量

邮费

大约时效

500g以下

大约8个小型多肉

$11.98

NSW: 隔天到达

VIC, QLD & SA 主要城市: 隔天到达

VIC, QLD & SA其他城市: 2-3工作天

1kg以下

大约15个多肉植物

$15.98

3kg以下

15个多肉植物以上

$19.98

  • 邮件发出后,会提供追踪服务
  • 包裹交给澳大利亚邮政后,我们的责任终止。我们不会对澳洲邮政丢包,包裹延误负责。
  • 澳洲邮政对丢包只会补偿最多$100价值,如果包裹价值超过$100,请考虑保险服务和挂号信服务,请联系客服,买家负责费用
  • 多肉植物只能寄往NSW,VIC, ACT和南澳,不能寄往Tasmania,WA和NA。
  • 如果遇上包裹丢失或者多肉有损伤,请联系我们(succulentsdelight@gmail.com)。

Accessories shipping

Small/light accessories can be sent with plants. If you are buying accessory only, small items will be sent by Australian Post letter service with on tracking services available. Please contact us if you need signature service, which may have additional cost.

邮寄多肉小工具

小工具可以和多肉植物一起发出。如果单买小件工具的话,我们会走澳洲邮政的信件服务,这个是没有邮件追踪服务的,需要挂号信的话请联系我们。

Potting Mix/ Stone Shipping 

Potting mix and stone will be sent in a separate parcel due to its weight. We will send heavy items by Australian Standard Post (turnover around 5 business days), if you need this urgently, please contact us to change shipping to Express Post.

邮寄多肉土/麦饭石/虹彩石

多肉土和麦饭石用的是澳洲邮政普通快递,大概5个工作天能到。由于石头比较重,容易压坏植物,所以不会和植物一起发出。如果你急着需要泥土和铺面石,请联系我修改成为特快邮件。

Pick Up 本地取货

Local pickup is available at SYDNEY World Square 2000 (not available during lockdown) or EASTWOOD 2122. 

所有商品提供本地取货,取货地点在Eastwood 2122 或者 World Square 2000 (疫情期间不可选)。麻烦联系我们选择取货地点和预约取货时间。

Feedback 评价反馈

Please contact us before if you have any question, please give us the opportunity to resolve all matters to your satisfaction.

如果您有任何问题或者意见,欢迎随时联系我们。

    Thank you for visiting Succulents Delight and enjoy your shopping.

    感谢您的支持,祝您购物愉快!